This is an English translation of the German "Allgemeine Geschäftsbedingungen (AGB)" provided for informational purposes. The German version is legally binding; in case of discrepancies between the language versions, the German version prevails (see §4 (5) below).
As of: 2026-04-27
Provider:
Melvin Ciurletti
Stäudach 154
72074 Tübingen
Germany
Email: hello@faer.app
Hereinafter "FAER" or the "Provider".
(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts between the Provider and the user (hereinafter the "Exhibitor") regarding the use of the FAER platform, available at https://www.faer.app and associated subdomains.
(2) FAER's offering is directed exclusively at entrepreneurs within the meaning of § 14 BGB (German Civil Code). Consumers within the meaning of § 13 BGB are excluded from the use of paid services. By registering, and at the latest on the conclusion of a paid booking, the Exhibitor confirms that it is acting as an entrepreneur and is using FAER exclusively for its commercial or self-employed professional activity.
(3) Any differing, conflicting or supplementary terms and conditions of the Exhibitor shall become part of the contract only if the Provider has expressly and in writing agreed to their validity.
(4) The currently valid version of these GTC is available at any time at https://www.faer.app/en/terms.
(1) FAER is an online platform for supporting Exhibitors at trade fairs and comparable events. In particular, FAER enables Exhibitors to:
a) manage products and product information including digital brochures (PDF files);
b) generate QR codes through which visitors to a trade fair can access the Exhibitor's product information and save the brochures in a personal Briefcase;
c) review analytics on the use of product pages and QR codes;
d) obtain, manage and export consents from visitors to be contacted ("Leads");
e) book events — free of charge in the Free Tier or paid in a pay-per-day model — and use event-related short links or QR codes in this context; the details are governed by §7.
(2) The specific scope of services results from the respective current description on the FAER platform as well as from the provisions of these GTC.
(3) FAER reserves the right to expand, modify or restrict the functional scope of the platform, provided this is reasonable for the Exhibitor and does not materially impair the agreed scope of services.
(1) The contractual services under these GTC are directed exclusively at commercial and self-employed trade-fair Exhibitors; use of the Exhibitor area as well as of the paid services by consumers within the meaning of § 13 BGB is excluded. For Visitors who access product pages via QR code or save brochures in the Briefcase, no contractual relationship under these GTC exists; the Privacy Policy and the consent and usage notices displayed in the Briefcase apply in this respect.
(2) The Exhibitor confirms that it is acting as an entrepreneur by providing a company name during registration and, at the latest, by actively ticking a corresponding checkbox during paid checkout. The confirmation is logged for evidentiary purposes on a time- and (hashed) IP-basis.
(3) As the platform is intended exclusively for entrepreneurs, the right of withdrawal under §§ 312g, 355 BGB does not apply. Refunds are governed exclusively by §11 of these GTC.
(1) The Exhibitor may register on the FAER platform free of charge. Registration is effected by entering an email address and a company name and by confirmation via a magic link sent by email (passwordless authentication).
(2) Upon registration, a free-of-charge framework user agreement for the free basic functions of the platform comes into existence between the Exhibitor and the Provider.
(3) Paid event bookings are concluded as a separate user agreement between the Exhibitor and the Provider. Payment processing is carried out via Lemon Squeezy (§10) as Merchant of Record; to that extent, the purchase agreement for the payment service is concluded between the Exhibitor and Lemon Squeezy. The user agreement between the Exhibitor and the Provider comes into existence through:
a) selection of the event period and confirmation of the entrepreneur status on the platform,
b) successful completion of the payment process at Lemon Squeezy,
c) receipt of the payment confirmation by the Provider via the order_created webhook.
Upon receipt of the payment confirmation, the event record is activated and the services of the Provider are unlocked.
(4) The Provider does not separately store the contract text in a manner accessible after conclusion of contract. The Exhibitor will, however, receive a booking confirmation by email containing the essential contract data.
(5) German and English are available as contract languages. Decisive for the respective contract is the language version of the GTC to which the Exhibitor has agreed at the conclusion of the contract. In the event of substantive discrepancies between the German and the English version, the German version prevails.
(1) The Exhibitor is obliged to keep its access credentials (in particular the email address used for registration) confidential and to protect them from access by third parties. FAER uses a passwordless authentication procedure based on short-lived magic links that are valid once per request.
(2) The Exhibitor is obliged to keep the mandatory data provided upon registration — company name and the email address used for authentication — truthful, complete and up to date.
(3) The Exhibitor is obliged to inform the Provider without undue delay of any unauthorised use of its account or any loss of control over the email address used for authentication.
(4) The Exhibitor is liable for all activities carried out via its account until it has informed the Provider of any unauthorised use in accordance with paragraph 3. Liability is excluded to the extent the Exhibitor is not responsible for the unauthorised use.
(1) The Provider makes the FAER platform available to the Exhibitor within the functional scope described on the platform at the relevant time. The Provider endeavours to ensure platform availability of at least 99 % on an annual average, but does not legally owe such availability. No legally binding Service Level Agreement (SLA) with defined availability levels, response times or contractual penalties exists, unless expressly agreed with the Exhibitor on an individual contractual basis.
(2) The following do not constitute defects in performance: announced maintenance windows; outages due to force majeure (e.g. natural disasters, pandemics, strikes, war, official orders, large-scale internet or power outages, cyberattacks by third parties); outages of infrastructure or payment service providers engaged by the Provider, insofar as these are outside the Provider's sphere of influence; and necessary security- or capacity-related interventions. Statutory liability for intent and gross negligence as well as the liability provisions in §17 of these GTC remain unaffected.
(3) The Provider is entitled to carry out maintenance work affecting the availability of the platform outside usual business hours where possible and to notify thereof in advance.
(4) The Provider performs regular data backups of the platform database. The Exhibitor is nonetheless obliged to carry out its own exports of important data (in particular collected Leads) via the export functions provided in the platform and to secure them separately. Beyond this, the Provider is not obliged to restore individual data deleted or incorrectly modified by the Exhibitor.
(1) The provision of a product page is not tied to an event in time. A product page created by the Exhibitor is publicly accessible under its fixed URL until the Exhibitor deletes the associated product or its Exhibitor account. Analytics for a product page may be collected and evaluated across events.
(2) Event-related short links and QR codes made available as part of an event booking (§§8 and 9) are limited to the duration of the respective event and lose their validity upon its expiry. The provision of the underlying product page and the availability of the product-related analytics remain unaffected.
(3) If a Visitor saves a product in its Briefcase, this constitutes a technical reference to the associated product page and not a stand-alone copy of the product content on the Visitor's side. If the Exhibitor modifies or deletes the product, this has a corresponding effect on the Briefcase reference. No notification, retention or archiving obligations of the Provider vis-à-vis Visitors arise from the Briefcase reference; any statutory obligations of the Exhibitor itself vis-à-vis Visitors remain unaffected.
(1) The Provider makes available to the Exhibitor a single free event with a duration of up to 3 days (the "Free Tier"). The entitlement is cumulatively limited to one Free Event Claim per email address and per Exhibitor account: neither the creation of a new Exhibitor account under an email address that has already been used for a Free Event Claim, nor a change of ownership of an existing Exhibitor account, gives rise to a renewed entitlement to the Free Tier.
(2) The Free Tier entitlement is not transferable to other persons or email addresses. Any attempt to use the entitlement multiple times by creating multiple accounts constitutes a breach of these GTC and entitles the Provider to suspend all affected accounts.
(3) The Provider reserves the right to change or discontinue the scope or conditions of the Free Tier for future bookings. Already active Free Tier events remain unaffected by such changes.
(1) Beyond the Free Tier, the Exhibitor may book events on a paid basis. Billing is per event day ("pay-per-day").
(2) The price per event day is EUR 99.00 (net) at the time of these GTC entering into force. Any statutorily owed VAT is charged additionally by Lemon Squeezy (§10) depending on the Exhibitor's country of residence and is shown on Lemon Squeezy's invoice. The total amount displayed in the booking flow is binding for the Exhibitor.
(3) The minimum booking duration is 1 day, the maximum booking duration per event is 30 days. An extension of an already booked event is not provided for; a longer period of use requires a new booking.
(4) The Provider is a small business within the meaning of § 19 UStG (German VAT Act) and does not charge VAT to the Exhibitor. Invoicing vis-à-vis the Exhibitor is carried out by Lemon Squeezy; the details of the payment processing are governed by §10.
(5) Each booked event may contain up to 100 products in its lineup. The Free Tier (§8) is capped at 20 products per event.
(1) Payment processing for paid event bookings is carried out exclusively by the external service provider Sold through Link, LLC (f/k/a Lemon Squeezy LLC), 222 South Main Street, Suite 500, Salt Lake City, UT 84101, USA, trading as "Lemon Squeezy" (hereinafter "Lemon Squeezy"). Lemon Squeezy acts as Merchant of Record and is thus the contracting party for the payment process itself.
(2) During the booking flow, the Exhibitor is redirected to a hosted checkout portal operated by Lemon Squeezy, where it selects the payment method and completes the payment. The terms and conditions and privacy notices of Lemon Squeezy are displayed and linked in the checkout portal; they take precedence in respect of the payment process.
(3) Upon receipt of the payment at Lemon Squeezy, the Provider receives a confirmation via the order_created webhook. Only at that point the event record is activated by the Provider and made available for use by the Exhibitor.
(4) If the payment is not successfully completed for reasons attributable to the Exhibitor, no contract regarding the paid event booking comes into existence.
(5) If, following successful conclusion of contract, the Exhibitor initiates a direct-debit return, a chargeback or a payment cancellation without legal grounds, the Provider is entitled to claim recourse for the fees incurred as a result and charged back to the Provider by Lemon Squeezy, and to suspend the Exhibitor's account until full clarification. Statutory rights of the Exhibitor to reversal in the event of justified objections (§11 (3)) remain unaffected.
(1) After successful completion of a paid event booking pursuant to §9, refunds of the amount paid are excluded. The Exhibitor has no claim to a (even pro-rata) refund either before or after the start of the booked event period. This applies in particular even if the Exhibitor does not avail itself of the booked service, or avails itself only in part.
(2) The Provider informs the Exhibitor expressly and unambiguously of the exclusion of refunds during the booking flow, prior to completion of the paid booking. With the completion of the payment process, the Exhibitor confirms having taken note of this information and being in agreement with the exclusion of refunds.
(3) The Exhibitor's statutory rights in the event of defective performance by the Provider remain unaffected. In the event of a defect for which the Provider is responsible, the Exhibitor is first entitled to supplementary performance, as a rule by extension of the affected event period by the duration of the non-performance. Only if supplementary performance fails, is impossible or is unreasonable, the Exhibitor may, in accordance with statutory provisions, demand a reduction in price or rescission of the contract.
(4) Data that has already been exported by the Exhibitor from the platform (in particular lead lists as CSV files) cannot technically be "recalled" by a subsequent reversal or by subsequent consent withdrawals by affected Visitors. The Exhibitor is itself responsible for the further handling of already-exported data (see §15).
(1) The Exhibitor undertakes to use the platform only within the framework of applicable law and of these GTC. This includes in particular:
a) compliance with data protection regulations, in particular the GDPR and BDSG, when processing personal data of Visitors (Leads), including the obligation to appropriately refer in its own privacy policy to processing via the FAER platform;
b) the prohibition of placing unlawful, misleading, discriminatory, violence-glorifying, youth-endangering or third-party-rights-infringing content on the platform;
c) compliance with existing rights of third parties, in particular trademark, copyright and personality rights, in all content uploaded by the Exhibitor (product descriptions, images, PDF brochures).
(2) The Exhibitor is obliged to observe the technical limits displayed on the platform at any given time (e.g. maximum file size for brochures). The Provider is entitled to adjust these limits for operational or technical reasons.
(3) The Exhibitor is solely responsible for the accuracy and lawfulness of all content made available. The Provider assumes no obligation to check the content for correctness.
(4) The Exhibitor further undertakes:
a) to refrain from any measures that impair the functionality, integrity or security of the platform; this includes in particular the prohibition of introducing malware (including malicious scripts or executable code embedded in uploaded files such as PDF brochures), of carrying out attacks on the Provider's infrastructure or that of its subcontractors, and of circumventing technical protection measures;
b) not to use the platform by automated means (scraping, bots, crawlers) without the prior written consent of the Provider;
c) not to reverse-engineer the platform in whole or in part, unless such reverse engineering is mandatorily permitted by law;
d) not to resell, sub-license or otherwise make available to third parties the services rendered under the contract without the prior written consent of the Provider.
(1) The Exhibitor grants the Provider a non-exclusive, royalty-free right of use, limited in time to the term of the contract and unlimited geographically, to all content uploaded in the course of platform use (in particular product descriptions, images, PDF brochures; hereinafter "Content"), to the extent necessary for the provision of the contractually owed services. This includes in particular storing, reproducing, transmitting, displaying and making the Content available to Visitors of the platform.
(2) The right of use exists for the period during which the respective Content is made available by the Exhibitor on the platform and ends upon deletion of the associated product or Exhibitor account by the Exhibitor. As references in Visitor Briefcases reflect the current state of the respective product page and become inactive when the product is deleted, no licensing beyond the foregoing right of use is required for such display. Statutory retention obligations remain unaffected.
(3) The Exhibitor shall indemnify the Provider against all third-party claims asserted against the Provider on the basis of unlawful or breach-of-contract conduct of the Exhibitor, or on the basis of Content made available by the Exhibitor. This includes reasonable costs of legal defence. The Provider will inform the Exhibitor of any such claims without undue delay and give the Exhibitor the opportunity to participate in the legal defence; any acknowledgment of claims or settlement without prior consultation with the Exhibitor will only be made where necessary under the circumstances.
(4) Pursuant to § 7 DDG in conjunction with Art. 4–8 of the Digital Services Act (DSA), in particular Art. 6 DSA (hosting) (formerly §§ 7, 10 TMG), the Provider assumes no liability for third-party content, in particular not for Content uploaded by the Exhibitor, as long as it has no knowledge of unlawful content. Upon becoming aware, the Provider will remove such content without undue delay. Notifications of unlawful content may be directed to the contact address listed in the legal notice.
(1) The Provider processes personal data of the Exhibitor and of Visitors to the platform in accordance with the provisions of the GDPR, the BDSG and other applicable data protection laws. Details of the data processing, the purposes, the legal bases, the recipients and the rights of data subjects can be found in the Privacy Policy at https://www.faer.app/en/privacy.
(2) To the extent the Exhibitor processes personal data of Visitors (Leads) in the course of using the platform — in particular by obtaining consents to be contacted — the Exhibitor is itself the controller within the meaning of Art. 4 No. 7 GDPR for such processing. The Provider merely provides the technical infrastructure for the collection, management and export of the data gathered. The Provider processes lead data exclusively for the performance of the contractually owed service and within the scope of the Exhibitor's instructions. The Provider does not use lead data for its own purposes, in particular not for its own marketing, not for cross-Exhibitor profiling, and not for training models on personal data.
(3) To the extent the Provider processes personal data on behalf of the Exhibitor in the course of providing the services — in particular Lead data within the meaning of §15 — this constitutes commissioned processing within the meaning of Art. 28 GDPR. The details are governed by the separate data processing agreement (hereinafter "DPA"). The DPA is available in its currently valid version at https://www.faer.app/en/dpa and is incorporated into these GTC by express reference. By accepting these GTC, the Exhibitor agrees to the DPA in the version in force at the time of registration; the DPA thereby becomes part of the contractual relationship between the parties. The Provider documents the time of acceptance, the accepting Exhibitor account and the respective contract version in force.
(4) Changes to the DPA which do not unreasonably disadvantage the Exhibitor will be announced in text form at least 30 days before their entry into force. §19 applies accordingly. The provisions of the DPA regarding the engagement and replacement of sub-processors (§4 DPA) remain unaffected.
(1) The collection and processing of Visitor contact data by the Exhibitor (hereinafter "Consent") is carried out exclusively actively by the Visitor via the platform. Pre-selected or pre-filled consent mechanisms are not permitted and are not supported by the platform.
(2) The consent is stored in a consent log with a timestamp, the wording of the consent text displayed to the Visitor, the purpose of the data processing and the identity of the respective Exhibitor. The Exhibitor receives evidence thereof within the meaning of Art. 7 (1) GDPR.
(3) The Visitor may withdraw consent at any time with effect for the future. Upon the withdrawal taking effect, the corresponding lead record is removed from the live leads accessible to the Exhibitor. The withdrawal and the originally granted consent continue to be documented in the consent log for evidentiary purposes.
(4) Important notice: A file once exported by the Exhibitor from the platform (e.g. CSV export of a lead list) cannot be recalled or deleted by a subsequent consent withdrawal by the Visitor. Upon export, the Exhibitor is itself responsible for removing withdrawn records from its own systems or for ceasing their further processing. The Provider expressly informs the Exhibitor of this responsibility upon export.
(1) The Exhibitor may delete its data and its account on the platform at any time. Prior to final account deletion, the platform notifies the Exhibitor of the option to perform a data export pursuant to paragraph 4. Upon deletion, all personal data of the Exhibitor, the associated event data and the lead data processed on behalf of the Exhibitor will be irrevocably removed from the production systems within 30 days, unless a statutory retention obligation (in particular § 147 AO (Fiscal Code) or § 257 HGB (Commercial Code)) requires longer retention. From routine data backups, the data is removed within the normal rotation cycle, at the latest however 90 days after account deletion.
(2) For tax and accounting purposes, invoice data and payment records are retained for the duration of the respective applicable statutory retention obligations (between six and ten years depending on document type, in particular pursuant to §§ 147 AO, 257 HGB and § 14b UStG; for booking records, a shortened eight-year period applies from 1 January 2025). Such data is not used for any other purposes and is protected by technical and organisational measures.
(3) Brochures (PDF files) are stored in the configured storage backend for as long as the Exhibitor account exists. Upon termination of the account, the PDFs will be deleted from the storage backend within 30 days.
(4) The Exhibitor may request an export of its data at any time via the platform. The export includes the lead data together with the associated consent evidence, a complete consent log (including withdrawn consents for evidentiary purposes) and the product configuration. Provision is made as a CSV or JSON file.
(1) The Provider is liable without limitation for damage resulting from injury to life, body or health caused by an intentional or negligent breach of duty.
(2) The Provider is liable without limitation for other damage based on an intentional or grossly negligent breach of duty.
(3) In cases of simple negligence, the Provider is liable only for the breach of material contractual obligations (cardinal duties). Material contractual obligations are such duties whose fulfilment enables the proper performance of the contract in the first place and on whose compliance the Exhibitor may regularly rely. In such cases, liability is limited to damage typical for the contract and foreseeable at its conclusion. In cases of simple negligence of non-cardinal duties, the Provider is not liable.
(4) Liability under the Product Liability Act (Produkthaftungsgesetz) and arising from a guarantee remains unaffected.
(5) Any further liability, in particular for indirect damage, lost profits or failed business transactions, is excluded, unless covered by the preceding paragraphs.
(6) The liability limitations apply accordingly to the personal liability of the Provider's employees, legal representatives and vicarious agents.
(1) The free-of-charge framework user agreement pursuant to §4 (2) is concluded for an indefinite term. It may be terminated by either party at any time without stating reasons and without observing a notice period. The Exhibitor may terminate via the deletion function of the platform referred to in §16 (2) or by email to hello@faer.app. The Provider terminates by email to the address on file for the Exhibitor. A termination by the Exhibitor during an active paid event booking simultaneously terminates that booking; there is no claim for reimbursement of payments already made under §11. This legal consequence is separately notified in the deletion flow.
(2) Paid event bookings end automatically with the expiry of the booked period. Early termination of a paid event booking is excluded; refunds are not granted under §11.
(3) The right of both parties to extraordinary termination for cause remains unaffected. For the Provider, cause exists in particular if the Exhibitor repeatedly or seriously breaches these GTC, in particular by posting unlawful content or by circumventing the Free Tier limitations through the creation of multiple accounts. In the event of extraordinary termination by the Provider for a reason attributable to the Exhibitor, there is no claim for reimbursement of payments already made for ongoing or future event bookings.
(1) The Provider reserves the right to amend these GTC with effect for the future, to the extent this is necessary for legal, regulatory or functional reasons and the amendments are reasonable for the Exhibitor. Changes to the main contractual obligations (in particular prices and material scope of services) are not covered and require the express consent of the Exhibitor.
(2) Amendments will be announced to the Exhibitor at least 6 weeks before their entry into force, by email to the address on file or via notification within the platform. If the Exhibitor does not object within this period, the amended GTC are deemed accepted. The Exhibitor has the right to extraordinarily terminate the contract with effect as of the entry into force of the amendment. The legal consequence of silence as well as the special right of termination will be specifically pointed out in the amendment notice.
(3) In the event of an objection, the Provider has the right to extraordinary termination to the extent that continuing the contract on the original terms would be unreasonable.
(1) The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) If the Exhibitor is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is the Provider's place of business. The Provider is additionally entitled to sue the Exhibitor at its general place of jurisdiction.
(3) Should a provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
(4) Amendments and additions to this contract, including to this text form requirement, shall be made in text form (e.g. email).
As of these GTC: 2026-04-27